FAQs

Frequently Asked Questions (FAQs)

1. How do I place my order?

Browse your favorite items, select options like size or color, click “Add to Cart” or “Buy Now,” then follow the checkout steps to complete your purchase. A confirmation email will be sent once your order is placed.

2. How long will it take to ship my order?

We ship orders within 1–3 business days. Estimated delivery times:

• USA Standard: 3–4 business days (Monday–Friday)

• Europe Standard: 2–4 business days (Monday–Friday)

• Rest of the World: 6–12 business days (Monday–Friday)

3. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can track it via our website or directly through the shipping carrier.

4. What should I do if my tracking number isn’t working?

Tracking info can take 1–4 business days to update. If it’s still inactive after that, please contact us and we’ll look into it right away.

5. What should I do if I made a mistake with my order?

Email us within 12 hours of placing your order if you need to update the size, color, quantity, or address.

6. Can I cancel an order?

Yes — cancellations are accepted within 12 hours of placing your order. After that, it may already be in processing or shipped.

7. What types of payments do you accept?

We accept Paypal, Visa, Mastercard, Discover, American Express, Apple Pay, and Google Pay.

8. How secure is my personal information?

We protect your data with SSL encryption and secure payment processing systems.

9. What is your return and refund policy?

We accept returns within 60 days of delivery if items are in original condition with tags and packaging. To start a return, email us at contact@furenvast.com. Full details are available in our Return & Refund Policy.

10. What if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If anything is wrong or damaged, contact us immediately and we’ll make it right.

11. What is your warranty policy?

Our products come with a 12-month warranty covering manufacturing defects. For full details, please refer to our Warranty Policy.

12. How can I contact customer support?

You can reach us via email at contact@furenvast.com or by phone at +1 (985) 215-2155. Our team is available Monday–Friday, 8 AM to 7 PM (Local Time).

13. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and estimated delivery times vary by region. Please see our Shipping Policy for more details.

14. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately. We will do our best to update it before your order is shipped.

15. What if my package is lost or stolen?

If your package is lost or stolen, please contact us at contact@furenvast.com. We will assist you in filing a claim with the carrier and work towards a resolution.