FAQs

Browse your favorite items, select options like size or color, click “Add to Cart” or “Buy Now,” then follow the checkout steps to complete your purchase. A confirmation email will be sent once your order is placed.

We ship orders within 1–3 business days. Estimated delivery times:

• USA Standard: 3–4 business days (Monday–Friday)
• Europe Standard: 2–4 business days (Monday–Friday)
• Rest of the World: 6–12 business days (Monday–Friday)

Once your order is shipped, you’ll receive an email with a tracking number. You can track it via our website or directly through the shipping carrier.

Tracking info can take 1–4 business days to update. If it’s still inactive after that, please contact us and we’ll look into it right away.

Email us within 12 hours of placing your order if you need to update the size, color, quantity, or address.

Yes — cancellations are accepted within 12 hours of placing your order. After that, it may already be in processing or shipped.

We accept Visa, Mastercard, Discover, American Express, Paypal, Apple Pay, And Google Pay.

We protect your data with SSL encryption and secure payment processing systems.

We accept returns within 60 days of delivery if items are in original condition with tags and packaging. To start a return, email us at contact@furenvast.com. Full details are available in our Return & Refund Policy.

Please inspect your order upon delivery. If anything is wrong or damaged, contact us immediately and we’ll make it right.

Our products come with a 12-month warranty covering manufacturing defects. For full details, please refer to our Warranty Policy.

You can reach us via email at contact@furenvast.com or by phone at (US) +1 (917) 582-9551 and (DE) +49 40 25317552. Our team is available Monday–Friday, 8 AM to 7 PM (Local Time).

Yes, we ship worldwide. Shipping costs and estimated delivery times vary by region. Please see our Shipping Policy for more details.

If you need to change your shipping address, please contact us immediately. We will do our best to update it before your order is shipped.

If your package is lost or stolen, please contact us at contact@furenvast.com. We will assist you in filing a claim with the carrier and work towards a resolution.