Return and Refund Policy

Thank you for shopping with Furenvast. We want you to be completely satisfied with your purchase. Please read this policy carefully. For any questions, contact us at contact@furenvast.com.

Returns and Refunds Overview

You have the right under to withdraw from a purchase within 14 calendar days without giving any reason. This withdrawal period begins on the day you, or a third party you have designated, take possession of the goods.

To provide you with a better shopping experience, Furenvast extends this period to 60 days for most returns.

1. Condition of Returned Items

Items returned for any reason must be:

• Unused or only handled as necessary to inspect and test them, similar to what you would do in a physical store

• In original condition, with all tags attached

• Returned in their original packaging

• Accompanied by proof of purchase

Please note that if the product’s value has diminished due to handling beyond what is necessary to establish its nature and functionality, you may be liable for the reduced value.

2. Incorrect, Damaged, Missing, or Faulty Items

If you receive:

• An incorrect product

• A product damaged during shipping

• A product with missing parts or accessories

• A faulty or defective product

Please contact us immediately and no later than 14 days after delivery at contact@furenvast.com. Include your order number, photos or videos showing the issue, and a detailed description.

We will:

• Arrange and cover the cost of the return shipment

• Provide a replacement or a full refund after we receive and inspect the item

This process complies with EU consumer law and protects your rights.

3. Defective or Faulty Products Discovered After Use

If you discover a defect after using the product, please contact us within the legal warranty period of 24 months from delivery.

In line with our Warranty Policy, Furenvast will assess your claim and offer a suitable solution such as repair, replacement, or refund.

Return shipping costs for valid warranty claims will be covered by Furenvast.

4. Change of Mind Returns

If you simply change your mind or are not satisfied with your purchase, you may return the product within 14 days of receiving it.

Return shipping costs in this case are your responsibility unless otherwise agreed.

5. Exchanges

We do not offer direct exchanges. To receive a different product, please return your original item following the process above and place a new order.

6. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Customized or personalized products

• Personal care items such as grooming tools once opened

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you are unsure, please contact us before returning an item.

7. How to Return an Item

To initiate a return, please contact us at contact@furenvast.com with your order details and reason for return. We will provide the appropriate return address and instructions.

Please do not send returns without prior authorization to avoid delays or loss.

8. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note your bank or credit card provider may require additional time to post the refund.

If you have not received your refund within 15 business days after approval, please contact us at contact@furenvast.com.

9. Return Addresses

Furenvast
13116 Miley Niquiporo Ln
Tickfaw, LA 70466
United States
Phone: +1 (985) 215-2155

Additional Information

For detailed information on your legal warranty rights and our voluntary manufacturer warranty, please visit our Warranty Policy page.

For information about shipping and delivery, please see our Shipping Policy page.

We appreciate your trust and are dedicated to providing you with the best service possible. Please contact us anytime if you need assistance.