Dreame H12 Pro Ultra – All-in-One Cordless Wet & Dry Vacuum, 16,000 Pa Power

Shipping Fees:

• Germany: €6.95 for orders under €50
  Free shipping on orders over €50
• USA: $6.95 for orders under $50
  Free shipping on orders over $50
• Europe: €6.95 for orders under €50
  Free shipping on orders over €50
• Rest of the World: $15.95 for orders under $50
  Free shipping on orders over $50

• USA (Standard Shipping): 3–4 business days (Monday – Friday)
• Germany (Standard Shipping): 2–4 business days (Monday – Friday)
• Europe (Standard Shipping): 3–4 business days (Monday – Friday)
• Rest of the World (Standard Shipping): 6–12 business days (Monday – Friday)

Please note: Delivery times are estimates and can vary due to customs clearance, local holidays, or weather conditions.

• Orders are typically processed and shipped within 1–3 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed on the next business day.

To ensure faster and more efficient delivery, Furenvast operates from two warehouses:

• For customers in the United States, Canada, and South America:
  Orders ship from our US warehouse:
  Furenvast
  1377 E 48th Street
  Brooklyn, NY 11234
  United States
  Phone: +1 (917) 582-9551
• For customers in Germany and other European countries:
  Orders ship from our German warehouse:
  Furenvast
  Richardstraße 92
  22089 Hamburg
  Germany
  Phone: +49 40 25317552

This regional warehousing helps us deliver your orders quickly and reliably.

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information usually activates within 24 hours.
You can track your shipment through the link in your confirmation email or directly on the carrier’s website.

While we strive to deliver your order within the estimated timeframes, unforeseen delays can occur due to:

• Customs procedures
• Inclement weather
• High seasonal demand
• Logistical issues with carriers

We appreciate your patience and understanding in such situations. If your order is significantly delayed, please contact us at contact@furenvast.com for assistance.

For international orders, please be aware that customs duties, taxes, and fees may be levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

We recommend checking with your local customs office for more information before placing your order.

Please ensure your shipping address is accurate and complete at checkout. Furenvast is not responsible for packages lost or undeliverable due to incorrect address information provided by the customer.

If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

If your tracking information shows that your package was delivered but you have not received it, please:

• Check with neighbors or family members
• Look in hidden areas around your delivery location
• Contact the shipping carrier directly to report the issue

If you still cannot locate your package, please contact us at contact@furenvast.com. We will assist you in filing a claim with the carrier and work towards a resolution.

For any questions regarding your order or our shipping policy, please don’t hesitate to contact our customer support team at contact@furenvast.com. We are here to help!

You have the right under USA law to withdraw from a purchase within 14 calendar days without giving any reason. This withdrawal period begins on the day you, or a third party you have designated, take possession of the goods.

To provide you with a better shopping experience, Furenvast extends this period to 60 days for most returns.

Items returned for any reason must be:

• Unused or only handled as necessary to inspect and test them, similar to what you would do in a physical store
• In original condition, with all tags attached
• Returned in their original packaging
• Accompanied by proof of purchase

Please note that if the product’s value has diminished due to handling beyond what is necessary to establish its nature and functionality, you may be liable for the reduced value.

If you receive:

• An incorrect product
• A product damaged during shipping
• A product with missing parts or accessories
• A faulty or defective product

Please contact us immediately and no later than 14 days after delivery at contact@furenvast.com. Include your order number, photos or videos showing the issue, and a detailed description.

We will:

• Arrange and cover the cost of the return shipment
• Provide a replacement or a full refund after we receive and inspect the item

This process complies with USA consumer law and protects your rights.

If you discover a defect after using the product, please contact us within the legal warranty period of 24 months from delivery.

In line with our Warranty Policy, Furenvast will assess your claim and offer a suitable solution such as repair, replacement, or refund.

Return shipping costs for valid warranty claims will be covered by Furenvast.

If you simply change your mind or are not satisfied with your purchase, you may return the product within 14 days of receiving it.

Return shipping costs in this case are your responsibility unless otherwise agreed.

We do not offer direct exchanges. To receive a different product, please return your original item following the process above and place a new order.

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Customized or personalized products
• Personal care items such as grooming tools once opened
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you are unsure, please contact us before returning an item.

To initiate a return, please contact us at contact@furenvast.com with your order details and reason for return. We will provide the appropriate return address and instructions.

Please do not send returns without prior authorization to avoid delays or loss.

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note your bank or credit card provider may require additional time to post the refund.

If you have not received your refund within 15 business days after approval, please contact us at contact@furenvast.com.

For customers in USA:
Furenvast
1377 E 48th Street
Brooklyn, NY 1123
Phone: +1 (917) 582-9551

For detailed information on your legal warranty rights and our voluntary manufacturer warranty, please visit our Warranty Policy page.

For information about shipping and delivery, please see our Shipping Policy page.

Every transaction on www.furenvast.com is processed with state-of-the-art encryption technology to protect your personal and financial information. Whether you pay with Shopify Payments or PayPal, your data is never stored on our servers and remains fully encrypted between your device and the payment provider.

We do not collect, store, or access your banking details. All payments are processed via PCI-compliant platforms such as Shopify, Stripe, and PayPal, which guarantee the highest security standards.

We support a wide variety of secure payment options so you can choose what works best for you:

• Visa
• Mastercard
• American Express
• PayPal
• Discover
• Diners Club
• Shop Pay
• Apple Pay
• Google Pay

Whether by card, digital wallet, or PayPal – you can always pay with complete peace of mind.

PayPal offers a fast, convenient, and secure way to pay – using your PayPal balance, linked bank account, or card. With PayPal, you never have to share your payment details directly with us – giving you extra privacy and protection against fraud.

Why PayPal?

• Trusted online payment system worldwide
• Secure checkout without entering card details
• Comprehensive buyer protection
• Easy returns and refunds via your PayPal account

Take advantage of flexible payment options with Shop Pay:

• Split your total into 4 interest-free payments every 2 weeks
• Or choose monthly installments for up to 12 months

Why Shop Pay?

• No hidden fees – guaranteed
• Applying does not affect your credit score
• Shopify plants trees for every Shop Pay order
• Easily track your package with the Shop app
• Flexible limits up to $17,500

When you shop at Furenvast, you’re covered:

• Item not received? You’ll get a full refund.
• Received a damaged or incorrect item? Our buyer protection ensures you’re not left with the loss.

We work exclusively with trusted shipping carriers and secure payment platforms like Shopify, Stripe, and PayPal – so your order arrives safely and as described.

If something goes wrong – just reach out to us. We’ll take care of it.

If you have questions or concerns about your payment, don’t hesitate to contact us:

Email: contact@furenvast.com
Phone (USA): +1 (917) 582-9551
Phone (Germany): +49 40 25317552

At Furenvast, we are committed to providing you with a safe, reliable, and enjoyable shopping experience. If anything ever goes wrong – whether with payment, shipping, or the product itself – our support team is here to help quickly, transparently, and fairly.

We are proud to partner with trusted providers like Shopify, Stripe, and PayPal to keep your transactions secure. Your safety matters to us – and we do everything we can to earn your trust.

Thank you for shopping with Furenvast. Your security is our promise.