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Thank you for shopping with Furenvast. We are committed to providing a smooth, reliable, and enjoyable shopping experience. Please review our shipping policy below to learn how we process and deliver your orders.

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Shipping Methods & Delivery Costs

Shipping Fees:

• USA: $6.95 for orders under $50
  Free shipping on orders over $50

• Europe: €6.95 for orders under €50
  Free shipping on orders over €50

• Rest of the World: $15.95 for orders under $50
  Free shipping on orders over $50

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Estimated Delivery Times

• USA (Standard Shipping): 3–4 business days (Monday – Friday)

• Europe (Standard Shipping): 3–4 business days (Monday – Friday)

• Rest of the World (Standard Shipping): 6–12 business days (Monday – Friday)

Please note: Delivery times are estimates and can vary due to customs clearance, local holidays, or weather conditions.

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Order Processing

• Orders are typically processed and shipped within 1–3 business days from the date of purchase.

• Orders placed on weekends or public holidays will be processed on the next business day.

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Warehousing & Shipping Locations

To ensure faster and more efficient delivery, Furenvast operates from one main warehouse:

• For customers worldwide:
  Orders ship from our US warehouse:
  Furenvast
  13116 Miley Niquiporo Ln
  Tickfaw, LA 70466
  United States
  Phone: +1 (985) 215-2155

This centralized warehousing helps us deliver your orders quickly and reliably.

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Shipment Confirmation & Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information usually activates within 24 hours.
You can track your shipment through the link in your confirmation email or directly on the carrier’s website.

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Delivery Delays & Exceptions

While we strive to deliver your order within the estimated timeframes, unforeseen delays can occur due to:

• Customs procedures

• Inclement weather

• High seasonal demand

• Logistical issues with carriers

We appreciate your patience and understanding in such situations. If your order is significantly delayed, please contact us at contact@furenvast.com for assistance.

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Customs, Duties, and Taxes

For international orders, please be aware that customs duties, taxes, and fees may be levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
We recommend checking with your local customs office for more information before placing your order.

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Incorrect Address & Undeliverable Packages

Please ensure your shipping address is accurate and complete at checkout. Furenvast is not responsible for packages lost or undeliverable due to incorrect address information provided by the customer.
If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

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Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, please:

• Check with neighbors or family members

• Look in hidden areas around your delivery location

• Contact the shipping carrier directly to report the issue

If you still cannot locate your package, please contact us at contact@furenvast.com. We will assist you in filing a claim with the carrier and work towards a resolution.

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Questions & Support

For any questions regarding your order or our shipping policy, please don’t hesitate to contact our customer support team at contact@furenvast.com. We are here to help!

Thank you for shopping with Furenvast. We want you to be completely satisfied with your purchase. Please read this policy carefully. For any questions, contact us at contact@furenvast.com.

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Returns and Refunds Overview

You have the right under to withdraw from a purchase within 14 calendar days without giving any reason. This withdrawal period begins on the day you, or a third party you have designated, take possession of the goods.

To provide you with a better shopping experience, Furenvast extends this period to 60 days for most returns.

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1. Condition of Returned Items

Items returned for any reason must be:

• Unused or only handled as necessary to inspect and test them, similar to what you would do in a physical store

• In original condition, with all tags attached

• Returned in their original packaging

• Accompanied by proof of purchase

Please note that if the product’s value has diminished due to handling beyond what is necessary to establish its nature and functionality, you may be liable for the reduced value.

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2. Incorrect, Damaged, Missing, or Faulty Items

If you receive:

• An incorrect product

• A product damaged during shipping

• A product with missing parts or accessories

• A faulty or defective product

Please contact us immediately and no later than 14 days after delivery at contact@furenvast.com. Include your order number, photos or videos showing the issue, and a detailed description.

We will:

• Arrange and cover the cost of the return shipment

• Provide a replacement or a full refund after we receive and inspect the item

This process complies with EU consumer law and protects your rights.

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3. Defective or Faulty Products Discovered After Use

If you discover a defect after using the product, please contact us within the legal warranty period of 24 months from delivery.

In line with our Warranty Policy, Furenvast will assess your claim and offer a suitable solution such as repair, replacement, or refund.

Return shipping costs for valid warranty claims will be covered by Furenvast.

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4. Change of Mind Returns

If you simply change your mind or are not satisfied with your purchase, you may return the product within 14 days of receiving it.

Return shipping costs in this case are your responsibility unless otherwise agreed.

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5. Exchanges

We do not offer direct exchanges. To receive a different product, please return your original item following the process above and place a new order.

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6. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Customized or personalized products

• Personal care items such as grooming tools once opened

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you are unsure, please contact us before returning an item.

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7. How to Return an Item

To initiate a return, please contact us at contact@furenvast.com with your order details and reason for return. We will provide the appropriate return address and instructions.

Please do not send returns without prior authorization to avoid delays or loss.

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8. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note your bank or credit card provider may require additional time to post the refund.

If you have not received your refund within 15 business days after approval, please contact us at contact@furenvast.com.

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9. Return Addresses

Furenvast
13116 Miley Niquiporo Ln
Tickfaw, LA 70466
United States
Phone: +1 (985) 215-2155

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Additional Information

For detailed information on your legal warranty rights and our voluntary manufacturer warranty, please visit our Warranty Policy page.

For information about shipping and delivery, please see our Shipping Policy page.

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We appreciate your trust and are dedicated to providing you with the best service possible. Please contact us anytime if you need assistance.

At Furenvast, your trust and security are our highest priorities. That’s why we’ve partnered with industry-leading payment providers—including Shopify Payments (powered by Stripe) and PayPal—to ensure every transaction is safe, simple, and secure. From checkout to delivery, we’ve built multiple layers of protection to make your experience worry-free.

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Secure Payments You Can Trust

Every transaction made on www.furenvast.com is processed using advanced encryption technology to safeguard your personal and financial data. Whether you pay through Shopify Payments or PayPal, your information is never stored on our servers and remains fully encrypted between your device and the payment gateway.

We do not collect, access, or store your banking details. All payments are processed through PCI-compliant platforms such as Shopify, Stripe, and PayPal, ensuring top-tier protection at every step.

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Accepted Payment Methods

We support a wide range of secure payment options, so you can choose what works best for you:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Discover

• Diners Club

• Venmo

• Shop Pay

Whether you're using a card, a digital wallet, or PayPal, you can check out with complete confidence.

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Pay Securely with PayPal

PayPal offers a fast, convenient, and secure way to pay—using your PayPal balance, linked bank account, or card. With PayPal, you never share your payment details directly with us, giving you an extra layer of privacy and fraud protection.

Why PayPal?

• Globally trusted for online payments

• Secure checkout without entering card info

• Comprehensive buyer protection

• Easy returns and refund management from your PayPal account

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Shop Now, Pay Later with Shop Pay

Take advantage of flexible payment options with Shop Pay:

• Split your total into 4 interest-free payments every 2 weeks

• Or choose monthly installments for up to 12 months

Why Shop Pay?

• No hidden fees—ever

• Applying won’t affect your credit score

• Shopify plants trees with every Shop Pay order

• Track packages easily with the Shop app

• Spend up to $17,500 with flexible limits

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Buyer Protection – Shop with Confidence

When you shop with Furenvast, you're covered:

• Didn’t receive your item? You’re eligible for a full refund.

• Received a damaged or incorrect item? Our buyer protection policy ensures you're taken care of.

We only work with trusted couriers and secure payment platforms like Shopify, Stripe, and PayPal to ensure your order arrives safely and as described.

If anything goes wrong, just reach out—we’re here to make it right.

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Need Help with a Payment?

If you have any questions or concerns about your payment, don’t hesitate to contact us:

Email: contact@furenvast.com
Phone (USA): +1 (985) 215-2155

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Our Commitment to You

At Furenvast, we are fully committed to offering a secure, reliable, and satisfying shopping experience. If anything goes wrong—whether it’s a payment issue, a shipping delay, or a product concern—our support team is here to resolve it quickly, transparently, and fairly.

We’re proud to work with trusted partners like Shopify, Stripe, and PayPal to protect your transactions. Your peace of mind is what drives us, and we’ll always go the extra mile to earn your trust.

Thank you for shopping with Furenvast. Your security is our promise.